You defer bills by uploading them online in your account. Simply take a photo of your bill, upload it, choose how much and when to pay and we’ll pay it on your behalf. Please make sure to only upload one bill at a time. If you upload multiple bills in the same deferral, we won’t be able to accept them and you will have to re-upload them separately.
Please make sure the payment options are clearly visible on your bill for processing. We will get in touch with you if we require any additional information on your bill.
If your bill is more than your account balance, you can part-pay it if your bill provider accepts this (most telecom companies and utility companies accept part payment) or you can specify an amount to pay directly through us to your biller to cover the difference. To use this feature, simply upload your bill and enter the full amount you want to pay towards your bill (even if it’s over your available balance), and we’ll add the difference to your first payment to make sure it gets paid in full. Please note that unfortunately this is only available once you’ve already deferred a bill with us, unless your first bill is a car rego. If it’s a rego you can simply upload the bill, enter your maximum available balance and we’ll automatically add the difference to your first payment and pay the rego in full.
If you have any other questions, feel free to email us at firstname.lastname@example.org or phone us on (02) 8417 3056 and we're happy to help out!