If you are on the app:
You can defer bills by uploading them to your account via our mobile app or website. Simply log into your account via our mobile app or website and click upload a bill. This will be located on the top of your centre dashboard.
You can take a photo of your bill with the Take a Photo option. This will open your mobile device's camera so you can take a photo of your bill. Alternatively, you can click Photo Gallery or Browse Files if you are on IOS, or Open Library if you are on Android. This will open your device's file browser where you can choose and select your bill.
Please ensure that the payment options of your bill, including any payment reference numbers, are visible, such as any BPAY or bank account details, as well as any payment reference numbers.
Proceed to the next page, where you will be given 3 payment amount options. Choose an amount to enter in a customised amount of your bill. This is useful if you wish to make a part-payment towards a bill. If you select My available balance your available account balance will be paid towards the bill. The full amount due for this bill will ensure that we pay the total amount that is visible on your bill.
Review your bill to ensure that all the details that you want have been entered correctly and make sure you press Submit!
If you are on the website:
You can upload your bill via our website by selecting Upload a bill, which will take you to a page where you can drag and dropping an image or file of your bill. If you are on the website on your phone, simply tap on the box that says Click here or drag and drop. We support PDF, JPG and PNG files.
Fill out the upload form by following the prompts, and hit Continue when you're ready. As always, don't forget to press Submit when you've confirmed that you're happy with the bill!