If you have a problem meeting a payment, you can change the payment date online in the "Deferrals" section or get in touch with us if you need more flexibility. We're always here to help with these things in any way we can.
Is there a hardship policy?
Yes of course. If there are circumstances which are preventing you from making a payment, please get in touch with us. We have a policy that lets us work together if you are experiencing difficulties and we always look to assist you with your unique personal situation. There are many options available in these circumstances and we're always here to help.
Let us know if you're experiencing hardship by sending an email to firstname.lastname@example.org or calling us on (02) 8417 3056 and we'll work together with you to improve the situation.