Once you've paid off 5 bills with us, your account has officially completed our initial onboarding requirements. This means you can defer as many bills as you want up to your balance. And your balance increases the more you successfully use the service!
For new users
For your first 2 bills with us, you will have to pay the first 2 payments of your existing bill(s) before you can upload another bill to your account to be paid by us. For example, once you have paid the first 2 payments on your first bill with us, you can then defer another bill to be paid by us.
For your next 3 bills after that, you need to have at least half of your account balance available to upload another bill. New customers are generally given a $300-$500 account balance. For example, if your available account balance is $300 and your account limit is $500, you are able to upload another bill to your account to be paid by us.
The system also checks how quickly bills are uploaded and payments are made, as well as the information on the bill. If bills are being uploaded too quickly, our risk monitoring checks may deny a bill and ask for some payments to be made on existing deferrals first. This ensures we continue to encourage a community of responsible budgeters on the platform. As we get to know more about you and your payment history, this will naturally adjust to offer more flexibility.