How can we help you today?


What bills can I defer?
The most common bills we defer are utility bills (think gas, water, electricity, internet, etc.) but you can defer almost any bill with us. We do not supp...
Fri, 17 Jul, 2020 at 4:09 PM
How do I upload a bill?
You can defer a bill using the upload form in your account. Only upload one bill at a time. If you upload multiple bills, your deferral will be rejected and...
Wed, 12 Feb, 2020 at 11:11 AM
What must be visible on my bill?
Payment Options The BPAY option needs to be clearly visible on the bill otherwise we are unable to process it. If your bill has no BPAY option, please make...
Wed, 12 Feb, 2020 at 11:12 AM
I have special instructions for my bill payment
There is a comment box in the upload form. Enter any instructions here and our processing team will read it when your bill gets picked up!
Wed, 12 Feb, 2020 at 11:12 AM
When will I know if my bill has been accepted?
We come back to you within a few hours on the same business day if your bill was submitted before 5:00pm AEST. If submitted after hours or on a non-business...
Wed, 12 Feb, 2020 at 11:13 AM
When does my bill get paid?
You choose the date we pay your bill when uploading it. Your four fortnightly instalments begin on this date and we take the first instalment before paying ...
Mon, 22 Jun, 2020 at 6:39 PM
How long until my biller sees the payment?
It can take billers up to three days to see a payment. When they do, they should recognise your bill as being paid on the date we paid it. We promise that a...
Wed, 12 Feb, 2020 at 11:13 AM
What if the amount of the bill changes?
If your bill requires an online payment and the amount is more than the amount you asked us to pay, we get in touch with you straight away and hold off payi...
Wed, 12 Feb, 2020 at 11:13 AM
Does the bill have to be in my name?
The bill doesn't need to be in your name. We verify you as the account holder which means you take responsibility for any bills you upload in your ...
Wed, 12 Feb, 2020 at 11:12 AM
My bill is more than my balance
That's ok, you're in full control and can choose how much of your balance is used towards a bill. If your bill can't be partially paid, we ha...
Fri, 17 Jul, 2020 at 4:13 PM