How can we help you today?


When and how much are the payments?
We take the first instalment on the day we pay your bill. Before submitting a deferral you receive an overview of the amounts and dates of your instalments....
Fri, 17 Jul, 2020 at 4:16 PM
Changing a payment date
If you need to change one of your instalment dates, login to your account portal and you can move it in the "Deferrals" section. It's free to...
Mon, 22 Jun, 2020 at 6:41 PM
What if my scheduled payment fails?
You'll get a notification whenever a scheduled payment fails. You can log in to your account and action any outstanding payments you have at any time. ...
Wed, 12 Feb, 2020 at 10:52 AM
Having problems making a payment
If you have a problem meeting a payment, you can change the payment date online in the "Deferrals" section or get in touch with us if you need mor...
Wed, 12 Feb, 2020 at 11:15 AM
Will I get a receipt for my bill payment?
Of course! You can view your receipt when you open the bill in your account and we will also send it to you via email once your bill has been paid. Please n...
Wed, 1 Apr, 2020 at 3:46 PM
Paying early
You can pay any of your instalments early by logging into your account, selecting the bill you want to pay in the "Deferrals" section and clicking...
Mon, 22 Jun, 2020 at 6:41 PM
Do I get a payment reminder?
We will send you reminder emails and text messages before a payment is due. You can also view upcoming payments when you log into your account.
Wed, 12 Feb, 2020 at 11:04 AM