We created Deferit to be a convenient way to help people manage their finances and we take all feedback on board to create the best possible budgeting tool for everyone.
If you would like to make a complaint about your bill provider, you should contact them directly.
If you would like to make a complaint about Deferit, please get in touch by completing our webform here. Please detail your experience and tell us how we can help you. Feel free to provide as much information as possible so that we can work to resolve the matter with you.
We aim to respond to all complaints within 3 business days.
We aim to resolve all complaints within 14 days.
We may ask for additional documentation from you to assist in resolving any complaints. If we cannot resolve the matter within 30 days, we will advise you in writing and provide a reason as well as an expected resolution time frame and the next steps that we will take to help.
Not satisfied with the outcome of our internal dispute resolution process?
If you aren't satisfied with the outcome of your complaint after it's been through our internal disputes process outlined above, you can contact the Australian Financial Complaints Authority (AFCA) using the contact details listed below:
Phone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001