If you are unable to make a payment as scheduled, you can change the payment date by logging into your Deferit account via our app, or on our website at https://deferit.com.au/login/
For a step-by-step guide on how to move your payments checkout our article on moving payments here.
You can reschedule a payment up to two weeks. If you require more flexibility, please get in touch with us on (02) 8417 3056 or fill our support form here.
Is there a hardship policy?
Yes, of course! If there are circumstances which are preventing you from making a payment, please get in touch with us. We have a policy that lets us work together if you are experiencing difficulties and we always look to assist you with your unique personal situation. There are many options available in these circumstances and we're always here to help.
Let us know if you're experiencing hardship by reaching out to our Customer Heroes and we'll work together with you to improve the situation.