Your account needs to have at least one payment method on file. You can change, update or remove your cards in your account portal under 'Settings'. Please make sure your card is not linked to more than 2 accounts as we may have to verify it manually with you if so.
You can add more cards to your account if you have multiple cards that you use frequently. If this is the case, you will need to select a primary card. Your primary card is the card that is used to debit your monthly fee if you have outstanding bills on the 1st of the month.
If you add a new card to your account and want to use it to make payments on an existing bill, you will need to update the default card attached to that bill. You can do this by going to the bill, clicking on “Edit” and then selecting the “Change card” option.
Please note that new cards must have at least $0.50 available for the pre-authorisation charge to test that the card is valid. This is immediately refunded to you.