If we are unable to verify your identity through our service provider, we may need you to manually send through a photo of a valid ID document to our Customer Heroes to get your account verified promptly.
Please complete the form here and our Heroes will look at getting your account verified right away! You can attach up to 5 photos while submitting the form.
Some of the acceptable forms of IDs are:
- Driving License
- Birth Certificate
- Change Of Name Certificate
- Marriage Certificate
- Australian Passport
- Citizenship
- Descent Certificate
- Visa
- Centrelink Card
- Immigration Card
- Medicare