Yes you can.
If you're having trouble paying your electricity or gas bill, you can contact your energy retailer to ask for help. Energy retailers can help in different ways, like starting you on a payment plan or assisting you with their hardship program.
The National Energy Retail Law says that your energy retailer must help you. For further information visit https://energymadeeasy.cdn.prismic.io/energymadeeasy%2F02b2664b-513a-45c0-8533-952ce093cd10_are+you+having+trouble+paying+your+energy+bill_1.pdf